Shipping policy
- General information
This shipping policy describes the terms and conditions for shipping products purchased through our website. All shipments will be made according to the available shipping methods selected by the customer when completing the order.
- Delivery times
The total delivery times include:
- Processing time (preparation): Orders are prepared and dispatched within 1 to 5 working days after confirmation, depending on the order volume.
- Transportation time: Once dispatched, the order will be delivered within 1 to 15 working days, depending on the destination and transportation conditions.
The estimated total delivery time is therefore 1 to 20 working days.
- Shipping costs
The shipping costs are calculated based on the weight, the dimensions of the parcel and the destination. These costs are clearly displayed to the customer during the ordering process and are to be borne by the customer, unless it is a special promotion or a special offer.
- Shipment tracking
Once your order has been shipped, you will be provided with a tracking number. You can track the progress of your parcel via the website of the shipping service provider or via our tracking interface. Tracking information may be updated a few hours after shipment.
- Delivery address
It is the customer's responsibility to provide a correct and complete delivery address when ordering. We accept no liability for delivery errors caused by an incorrect or incomplete address. If the parcel is returned due to an incorrect address, additional re-delivery charges may apply.
- Receipt of products
When receiving your order, we recommend that you check the condition of the parcel before signing the delivery bill. If the parcel is damaged, please inform the shipping service provider immediately and refuse to accept the delivery. If you accept a damaged parcel, we cannot accept responsibility for any damage caused during transportation.
- Delivery problems
In the event of delays or problems with delivery, please contact us as soon as possible to clarify the situation. We will do our best to locate the package or take appropriate action, such as shipping a new product or a refund, in accordance with applicable laws.
- International deliveries
We offer international deliveries to certain countries. International delivery times and costs may vary depending on the destination. The customer is responsible for all customs fees, taxes and other costs associated with importing the products into the destination country.
- Changes to the shipping policy
We reserve the right to change this shipping policy at any time. Changes will be published on our website and will apply to orders placed after the publication date.
- General provisions
This Shipping Policy is governed by French law and any disputes relating to this Policy shall be settled by the competent courts of the consumer's domicile.