Return and exchange policy

  1. General conditions

Our return and exchange policy applies to all purchases made on our website. Return requests can be made for both defective and non-defective products.

  1. Return period

Customers have a period of 30 calendar days from the date of receipt of the order to make a return or exchange.

  • The products must be new, unused and provided with all accessories, labels and original packaging.
  1. Return method and fees
  • Method:Returns must be made by post.
  • Return label: A free return label is enclosed with the parcel.
  • Replenishment fees: There are no replenishment fees.
  1. Refunds
  • Refunds will be processed within 7 working days of receipt and inspection of the returned product.
  • Refunds will be made via the payment method used at the time of purchase.
  1. Product exchange
  • We accept exchanges for defective and non-defective products, subject to the general conditions.
  • If the desired product is not available for exchange, you can:
    • Receive a voucher in the amount of the product value.
    • Select another product and the price difference will be adjusted.
  1. Non-returnable or exchangeable items

Certain products are excluded from return or exchange, e.g:

  • Hygiene articles.
  • Personalized or custom-made products.
  • These items are clearly marked when purchased.
  1. Procedure for returns and exchanges

To initiate a return or exchange, please contact our customer service department following the instructions on our website. Please provide the following information:

  • Order number.
  • A detailed description of the reason for the return or exchange.
  1. Amendment of the directive

We reserve the right to change this return and exchange policy at any time. Changes will be posted on our website and will apply to purchases made after the date of change.

  1. General provisions

This return and exchange policy complies with French legislation and consumer protection law.